Customer service chatbots are buggy and disliked by consumers Can AI make them better?
Artificial Intelligence at Progressive Snapshot and Flo Chatbot Emerj Artificial Intelligence Research For example, if customers ask about particular doctors, they could potentially be added to the insurer’s panel of clinics. Cigna launched its WhatsApp chatbot in April, and since then it has handled about 1,000 queries a week related to “find me a doctor”. […]
Customer service chatbots are buggy and disliked by consumers Can AI make them better? Read More »